The Clarence Fitzroy Bryant College (CFBC) Board of Governors invites applications from suitably qualified persons to fill the following full-time position:
Senior IT Technician
Job Summary
We are seeking an experienced and customer-focused Senior Technician to join our IT support team. The Senior Technician will play a key role in providing technical assistance and support to our end-users, mentoring junior team members, and contributing to the overall efficiency of our IT operations. The ideal candidate should possess strong technical skills, leadership qualities, and a commitment to delivering exceptional customer service.
Qualifications and Experience
- 5 years of experience in IT support
- Strong understanding of Window, macOS and Linux operating system
- Experience with Active Directory, Office 365, and other IT system
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience as a Helpdesk/IT Technician with a focus on senior-level responsibilities.
- Strong technical proficiency in desktop and server operating systems, hardware, and software
- Excellent understanding of networking concepts and protocols.
- Experience with ticketing systems and IT service management (ITSM) tools.
- Leadership and mentoring skills with a passion for developing team members.
- Strong analytical and problem-solving abilities.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar.
Main Responsibilities:
- Provide expert-level technical support to end-users, addressing hardware and software issues.
- Troubleshoot and resolve complex technical problems in a timely and efficient manner.
- Act as a point of escalation for challenging support issues.
- Mentor and guide junior helpdesk technicians, providing training and knowledge transfer.
- Conduct regular knowledge-sharing sessions to enhance the technical capabilities of the team.
- Stay current on industry trends and share insights with the team.
- Oversee the helpdesk ticketing system, ensuring tickets are prioritized and resolved within established SLAs.
- Analyze support trends to identify recurring issues and recommend proactive solutions.
- Develop and deliver training sessions for end-users to enhance their technical skills and knowledge.
- Create documentation and self-help resources to empower users to resolve common issues independently.
- Collaborate with other IT teams to address cross-functional technical challenges.
- Communicate effectively with team members and end-users to facilitate issue resolution.
- Plan and execute physical and technical projects.
- Led IT Teams toward the successful completion of Technology Implementation
- Communicate with vendors and stakeholders and customers throughout the project lifecycle.
- Identify opportunities for process improvement within the helpdesk function.
- Implement best practices to enhance the efficiency and effectiveness of support operations.
Applications from Qualified Applicants should include:
- Letter of Application
- Curriculum Vitae
- Police Record
- Official academic certificates, transcripts and other relevant documents
(certified copies)
- Two references with telephone and e-mail addresses
Salary:
Salary will be commensurate with qualifications and experience and in accordance with the current salary structure at Clarence Fitzroy Bryant College.
All application documents should be scanned and submitted as one pdf file to: hr@cfbc.edu.kn
and addressed to
The Human Resources Manager
Clarence Fitzroy Bryant College,
P.O. Box 268, Burdon Street, Basseterre, St. Kitts
The deadline for receipt of applications is December 08, 2023. Late applications will not be acknowledged.